Inside Sales Team Lead

About the Company:

At Workafella, we build high-energy workspaces designed to inspire fresh thinking, let doers collaborate, and let businesses rise and shine. Caffeine healing and ergonomic comfort are the tip of the iceberg. Workafella is a vibrant ecosystem that inspires seamless productivity and quality thinking. We believe in the luxury of your productivity. Those are just a few of the many reasons to join the fold. Workafella is much more than just a workspace.

We are in Mumbai, Chennai, Hyderabad, and Bangalore where exciting events and meaningful interactions add value to our business. Workafella is your stairway to success.

For more details, please visit our website URL:

Job Overview:

As the Inside Sales Team Lead, you will be responsible for overseeing a team of inside sales executives, driving sales targets, and fostering a culture of excellence. You'll play a pivotal role in developing and executing strategies to expand our client base, enhance revenue generation, and maintain high levels of customer satisfaction. This role demands a proactive, results-oriented leader with excellent communication skills and a passion for driving sales success.

Responsibilities:

• Lead and motivate a team of inside sales executives to meet and exceed sales targets.
• Provide ongoing training, coaching, and feedback to team members to enhance their inside sales skills and performance
• Provide customers with product and service information. Emphasize the Workafella brand and lifestyle to ensure the highest conversion.
• Nurture, develop, and close leads resulting in booked and completed tours.
• Route qualified opportunities to the appropriate sales representatives for further development and ensure closure.
• Track tours and sales targets across region and center and prioritize calls, and efforts accordingly.
• Prepare daily, monthly, quarterly, and annual MIS reports.
• Learn, adapt, and master CRM to efficiently input and track data.
• Capture all new customer information into CRM.
• Pass on customer feedback to the center team and management.
• Use customer feedback to generate ideas about new features or products.
• Keep records of all conversations in the CRM database comprehensibly.
• Manage and resolve customer complaints by collaborating with the center team.
• Be updated on the competitor city-wise and center-wise. Aware of competitor strengths and falls.