Key Account Manager

  • Kolkata
  • Manipal Technologies Limited

Key Responsibilities

  • Come up with an effective account-wise strategy to manage the assigned accounts.
  • Should be able to perform hunting activity to win new accounts.
  • Retention and Growth of the business from assigned key accounts at a healthy rate by identifying new opportunities.
  • Play key interface role between the Customer and all relevant division/functions. Plan for reaching overall business targets, collection targets & ensure no NPA/Zero bad debts.
  • Manage conflict and come up with effective resolutions as per the defined timelines.
  • Develop timely and accurate forecasts for assigned accounts and update the information.
  • Develop a keen sense of market intelligence and keep the concerned departments / Head office appraised of the developments.
  • Conduct quarterly review with all Key accounts & ensure smooth operations.
  • Manage conflict and come up with effective negotiation and sales strategies and ensure adherence to complaint handling process & resolving all the complaints as per defined timeline.
  • Collect enquiries and submit quotations in consultation with Costing Department
  • Negotiate rates and convince the customers in consultation with the concerned internal authority.
  • Follow up and ensure that delivery is made on time and payments are collected within due dates.