.. complex technical accounting issues. · Should demonstrate knowledge of applicable laws and regulations and keep up to date with new pronouncements relating to Ind AS. · Monitoring engagement budget with sufficient guidance from the Engagement Manager · Getting the work reviewed directly by the Partner .. read more
ESSENTIAL SKILLS:
Excellent Verbal & Written communication with neutral accent.
Must have prior experience in international calling, preferable US .
Domain expert in Insurance- USA.
Computer skills – Windows OS, MS office 2003, Image Applications, Etc.
Should understand customer Quality & productivity expectations
Quick learner and adapt to changes quickly
Good Typing Skills ( 30/35 words per minute)
JD:
1. Proctor and guide policyholders through the insurance claims process over the phone.
2. Gather essential information from policyholders regarding their claims, including details of the incident, policy specifics, and necessary documentation.
3. Provide clear and concise instructions to policyholders on the claims process steps and required actions.
4. Identify and address any questions or concerns from policyholders with patience and empathy.
5. Maintain accurate and detailed records of all interactions with policyholders.
6. Adhere to company policies and procedures to ensure compliance with regulations.
7. Contribute to a positive customer experience by demonstrating professionalism and courtesy throughout each interaction.
Salary Range- Max 4.4LPA
Working -5days WFO( Rotational)
Shifts- Rotational Shifts with rotational offs(2 days)
Notice Period- Immediate to 7 days
Rotational Shift timings- Mostly US Shifts. Training period can vary.
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