Soft Services-P1

General Operations· To ensure upkeep of breakout area & reprographic equipment’s at all times and take necessary actions as required.· To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done.· To go for facility, walk around and ensure Walk around map & Guide is followed and maintained.· To adhere to Accenture Policies, Processes & procedures and also the statutory documents· To adhere to Accenture SLA & KPI as agreed with JLLM· To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done· To coordinate with engineering team for any issues that need help.· Plan & train TPV staff on Accenture policies and requirements.Daily and monthly updating of OLA in the SMDRS tool.· Important and VIP client visits to be coordinated with Events team and should be managed without escalations.· Should have complete knowledge & functionality e. Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.· Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities.· Should conduct all the scheduled meeting and focus meets with projects as per calendar.· Should participate and manage half yearly fire drill.· All daily, weekly and monthly reports to be shared on time.· All the relevant checklist to be governed and maintained as per requirement.· Should be able to grab and adopt to all the new implemented initiatives.Additional responsibilities· Making and reviewing of DM, Helpdesk and Mailroom roster.· Weekly & Monthly reports like MMR, FL Templates, etc. are prepared and shared on time.· Taking interviews for Security manager, housekeeping manager and Helpdesk candidate.· Assisting in maintaining requirement compliance score and all the parameters.· Preparing and sharing JLL team attendance.· Assisting FM/Sr. FM in additional requirement like handling escalations, any special reports· Assisting FM in additional requirement like handling escalations and special reports.· Conducting random audit for mailroom, helpdesk, time office, VMS, café counters, Wellness room, cloak room, etc. and sharing the report with FM & respective department for actions.· Managing workplace stores.· Understating and managing of office services budget· Conducting training for the team members and TPV staff on Ethics, Back to basic, code of conduct, BCP and Accenture process and policies· Helping and training new joiners in the team· Ensuring implementations and effectiveness of new initiatives.· New initiatives· Managing site operations in absence of WM.· Coordinating with transport and event team on any important aspects.· Assisting WM during crisis situation/BCP· Ensure to have good knowledge about the polices & procedures of site specificLocation: On-site –Navi Mumbai, MHIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.