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JOB DESCRIPTION:
1. JOB IDENTIFICATION
APTEAN JOB TITLE: EDI Customer Support Engineer
JOB LOCATON: MADURAI - ON SITE
2. GENERAL JOB SUMMARY
Aptean provides very comprehensive ERP, PLM, Financial, WMS, and EDI systems for various industries. We are looking for a detail orients individual that has experience in the onboarding of new Trading partner for EDI. You will be responsible for setting up, training, and communicating with our clients on our EDI translation software, to give them the ability to dynamically transact business electronically with their Customers and vendors
3. SCOPE
4. PRINCIPAL DUTIES AND RESPONSIBILITIES
Become an expert in our EDI translation software, and the areas of the application that are affected by EDI transactions
Configure communications and test connectivity with VAN’s to ensure our software can pick up and send EDI transactions
Learn how to utilize Trading partner portals (SPS Commerce, Commercehub, DSCO, Vendor Central,) in order to be able to complete testing processes required by retailers.
Gather requirements from clients and their trading partners they wish to conduct business with
Train clients on the software
Conduct thorough testing of our software and how it communicates with its Customers and Vendors from A to Z to ensure our clients can get approval from their customers and vendors to go live on our software
Manage timelines and customer expectations for new trading partner projects
Create quotes for new trading partner setups
Communicate with internal teams and clients on the status of their projects
6. JOB SPECIFICATIONS
Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science)
Required Preferred Degree/Certification
☒ ☐ Bachelor’s degree
Work Experience
3+ year of experience on EDI implementation
Knowledge, Skills and Abilities
- Must understand the basic segments of an EDI document and the common use of that segment
- Understanding EDI process flow and coordinating EDI connection setups and migrations among multiple parties
- Familiar with various connection/setup options with popular trading partners and/or their 3rd-party platforms like SPS-Commerce, DSCO, Commerce-HUB, Amazon Vendor Central
- Experience in setting up connections to VAN’s (Value added Networks), such as Open Text, Inovis, Intertrade
- Experience in the setup of new EDI trading partnerships with Retailers like Amazon, Zappos, Macys, Nordstrom, Hudson Bay, etc.
- Troubleshooting any file transmission failure when needed.
- Experienced in EDI standard knowledge including X12, EDIFACT and more
- Knowledge of programming languages including XML, CSV
- Analyzing EDI specs/raw data in conjunction of supply chain knowledge, then developing and maintaining EDI maps accordingly
- Organizing and conducting EDI map testing internally and externally among clients, EDI trading partners/3PLs and Aptean ERP teams
- Providing resolutions to EDI compliance errors.
- Experience in working with EDI translation Software
- Experienced in looking at EDI data in its raw form
- Experience with Open Text online Catalog, Inovis Catalog, or Intertrade Catalog
- Must have a minimum of 3 years experience in working with the following EDI transaction sets, 840, 843, 850, 855, 856, 810, 820, 835, 812, 846, 860, 857, 940, 943, 944, 945, 947, 894, 895, 865, 864, 861, 862, 867, 869, 875, 876, 879, 880, 888, 754, and 180 EDI documents.
- Experience in Electronic communication protocols such as FTP and SFTP
- Ability to communicate clearly with clients
- The ability to write clear and detailed emails to customers
- Great organizational skills
- Great follow up skills
DISCLAIMER
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.