Process Excellence Manager

Designation. Manager / Senior Manager Skillset. Process Excellence, MBB or LSSBB Location . Mumbai Main Responsibilities : Certified lean Six Sigma Black Belt Should have expert knowledge be Six Sigma and Lean Techniques Experience in Project management, preferably PMP or Prince Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering) Knowledge in RPA opportunity identification and deployment Ability to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing. Bachelors or higher education degree with overall 7-12 years’ experience with minimum of 4-7 yrs of experience in Process Improvement(PEX) role Should have completed 3-5 Projects across different verticals as Project Lead and mentored >5 Projects across different verticals Should have worked on multiple client (International & domestic) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders. Possess speed to delivery. Ability to collaborate and challenge in a consultative style. Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments Work across multiple projects and time-zones concurrently juggling multi-dimensional deliverables – both as sole contributor and team deliverables Possesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities. Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels. Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes. Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks. Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes). Preference to candidates who have supported F&A, Travel, Banking and/or Healthcare processes in PEX capacity Interested applicants can share their resume on diksha.gupta1@teleprformance.com or neelam.bijlani@teleperformancedibs.com