Assistant Branch Manager - Gurgaon

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.Your day to day responsibilities will include:To build awareness of SHE (Safety, Health & Environment)To prepare detailed annual Operating plan segment-wise for tapping new market opportunitiesTo achieve revenue target of the base/branch with consistent performance through the monthsTo ensure profitable business performance and expansion of Rentokil PCI’s services in selected segments.To Ensure corporate credit policy is implemented within stipulated timelinesTo convert the built-up data base into business and look for expansion and development of new businessEffective execution of systems and processes as per the guidelines to optimize the base/branch operations. This includes Operations, Finance and inventory systems, and speed appsTo analyze competitor ’s activity and plan strategies to meet the challenges and report timely to the Reporting authoritiesTo ensure on-time Service delivery every time with precision and at PaceTo identify service GAPs and ensure non- recurrence of the same by implementing continuous monitoring, audit and improvement plans.Effective customer contact management and customer relations to achieve the target customer retention of both RBU and CBU.Effective management in optimizing sales and service colleague to increase productivity.To monitor and control on cost such as manpower, chemical/material consumption and investment and use of equipment’s.To manage general administration of the base/branch as per the policies and guidelines.To work closely with other functions and conduct regular base/branch meetings to review the performance of all team membersBuild capability of base/branch teams and manage sales & service colleague retentionTo ensure and comply all statutory requirements are met on timeTo ensure effective budgeting to yield a good ROI at the base/branch. KEY DELIVERABLESBase/Branch KPI’sFaster Response – 2/24: 98/100, Root cause analysis and CVCP&L – Base/Branch Target and Service ProductivityAchieving Gross sales, jobbing and product sales targetsAchieving Total Sales revenueCustomer retentionCustomer Voice CountsYour Voice counts progressSales & Service/contract colleagues retentionManaging DSO/Collections.CORE COMPETENCIESDeliver results : Need to deliver what’s requiredAct Commercially : Uses business thinkingManage Self : Manage own emotionsCoach and Develop : Coach and Develop by giving practical supportWork with Others : Work with Others being a team playerDisplay leadership : Display leadership through communicating expectations & direction.RequirementsBachelor’s Degree (or its equivalent) in a related area and at least 5 years Sales & Operations experienceShould be an excellent individual performer with prior experience of team handlingShould have experience in Sales, Operations & Customer Service.Must have the geographical knowledge.BenefitsAre you interested? Here's what you can expect when you join usAttractive Base SalaryAnnual Performance Based BonusGroup Mediclaim Insurance PolicyTravel ReimbursementEqual OpportunitiesRentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.