Deputy Manager - Process Training - Pune - REF**G

  • Pune
  • Wns Global Services

Job DescriptionAccountable for new hire training, nesting, performance during 30-60-90 days period and overall knowledge management during BAU.Take direction from training lead and execute deliverables.Design process training plans with inputs from client SMEs.Conduct training sessions for identified gaps and process betterment.Assess the effectiveness of training material to be deployed for the KS program including the SOPs, participant and facilitator guides, learning check points etc.Set-up daily/weekly huddles with trainees to track progress and resolve any issues.Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU operations.Develop training interventions based on TNI for existing employees.Review and revise the standard operating procedures periodically or as agreed with the client.Ensure robust update management process is deployed and followed.Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD).Prepare, publish and maintain various training reports and dashboards.QualificationsAny Graduate/PG/MBA.Minimum of 5 - 6 years of experience in FNA – GL – R2R is Mandatory.Real estate accounting preferred.Strong Training Delivery Work Experience is Mandatory.Excellent Communication and Presentation Skills.Strong Time Management Skills.Additional InformationShift Timings: - Time Bracket - 3:00 PM to 3:00 AM – Monday to Friday Individual Contributor RoleWork from Office