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Company Description CruiseBay, India's first cruise-only holiday company, was founded in December 2008 with the aim of promoting cruising as an excellent vacation option to Indian travellers. We have a comprehensive website www.cruisebay.com where clients can research over 1500 cruises from 35 cruise liners. And our team of experienced cruise consultants provide expert advice and help clients find the most suitable cruise options for them including providing assistance with pre and post cruise travel arrangements. Role Description This is a full-time on-site role as a Cruise Consultant, based in Pune. The Cruise Consultant will be responsible for providing exceptional customer service to clients, maintaining excellent relations with the cruise lines & franchise partners, maintain & update the CRM with enquiry leads. In addition, the cruise consultant is also expected to c ross sell hotels and other travel services required pre and post the cruise, update the CruiseBay website with promotional offers & new cruise itineraries and stay updated on the developments and changes in the cruise industry. Qualifications - Personal Skill Set: Customer Service and Sales skills Excellent communication and interpersonal skills Strong organizational and time management abilities Attention to detail and accuracy Ability to work independently and as part of a team Qualifications - Technical Skill Set: Diploma or Bachelor's degree is a must - in Travel & Tourism or IATA qualification is an added plus 1 to 2 years prior experience in selling international travel is preferred Knowledge & experience of selling cruises is a plus Knowledge & experience in selling international hotels, tours, flights is a plus Good computer knowledge, MS Office Good knowledge of world geography
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