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JOB OVERVIEW
Under the direction of the Learning and Development at AGS health, the soft skills trainer will be responsible for training all employees’ areas governing communication, behavioral, culture sensitivity and customer service. The trainer will be responsible for the design, delivery and continuous improvement of training programs; conduct needs assessments, execute training delivery, develop reinforcements and conduct evaluations.
ROLES AND RESPONSIBILITIES
• Implement training programs and courses to fulfil learning objectives. Deliver courses using various methods including, but not limited to classroom or small group facilitation, individual coaching and self-guided learning as per the organization’s requirement.
• Able to deliver, project and motivate trainees through effective training methodologies both in group and individual classroom dynamics.
• Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.
• Prepare learning objectives, identify instructional strategies, plan evaluation methods, and propose training timelines as per organizational requirement.
• Produce collateral materials using internal resources.
• Track and document training performance, activities and maintain training artefacts.
• Conduct Training Need Analysis (TNA) in conjunction with L&D and the Operations team.
• Executing the TNA to offer a solution that addresses operational requirements and ensure quality of training program conforms pre-defined standard.
• Keep information and courses up to date as per the business requirement.
• Conduct necessary course evaluations as per the course and organization’s mandate.
• Participate in department discussion on learning and development initiatives and stay abreast of department activities and goals.
• Participate in inter/department calibrations to ensure consistent upskilling of delivery approach.
• Analyze employee performance through interviews, focus groups, observation, and analysis. Recommend and facilitate training programs, job aids and other performance improvement interventions based on assessment results.
• Learn new concepts and methods to apply to employee job performance and organizational goals.
• Perform other tasks as required to meet department goals.
JOB QUALIFICATION
• Training experience – proficient in training methodologies, curriculum development and tracking training effectiveness (communication skills, soft skills, customer service, culture and management training)
• Minimum 7 years of experience as trainer; and experience in service industry or healthcare industry preferably in a training specialist role. Someone with 5 - 6 years of voice/language coaching would be an added advantage.
JOB DESCRIPTION
• Highly proficient in verbal and written communication.
• High energy, enthusiastic, motivational training style.
• Flexible to work in shifts and travel between business centres (as per business requirement).
• Computer skills, including Microsoft Office is mandatory.
JOB COMPETENCIES
• Communication – Expressing thoughts verbally, in writing, and graphically in clear, organized fashion according to the audience’s characteristics and needs. Applying active listening skills of attending, acknowledging, and summarizing to facilitate understanding.
• Technical/Professional Knowledge - Should be proficient in language skills and have a broad and deep understanding of English language training.
• Learning Facilitation – Conducting structured learning programs with individuals or groups using communication skills and required visual aids.
• Motivational Fit – Self-motivated and independent and the ability to work in a team.
• Analysis/Problem Assessment – Securing relevant information through multiple methods and various sources to determine key issues and make comparisons/analysis.
• Teamwork/Collaboration – Working effectively through proper communication and consensus building with people within and outside the organization to accomplish team and organizational objectives.
• Practical Learning – Seeking, assimilating, and applying new information to improve personal job performance.
• Planning and Organizing/Work Management – Establishing a course of action that utilizes department resources and accommodates client and customer requirements to accomplish team and organizational objectives.
• Innovation – Generating creative, novel methods and solutions to learning experiences, communication, and organizational challenges.
JOB LOCATION – Hyderabad