General Manager Administration

Position: General Manager - Admin

Location: Gurgaon

Employment type: Permanent

Job type: Full time

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. IGT provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.

Job Responsibility:

• Oversee the daily operations of the administrative department, including facilities management, office supplies procurement, and vendor management.
• Develop and implement administrative policies, procedures, and systems to streamline processes and enhance operational efficiency.
• Manage office budgets, expenses, and financial transactions. Monitor expenditures and identify cost-saving opportunities.
• Supervise administrative staff, including administrative assistants, receptionists, and office support personnel. Provide leadership, guidance, and performance feedback to ensure high performance and productivity.
• Coordinate office logistics for meetings, conferences, and events. Arrange catering, audiovisual equipment, and other resources as needed.
• Ensure compliance with health and safety regulations, building codes, and workplace standards. Implement measures to maintain a safe and healthy work environment for employees.
• Oversee facilities maintenance and repairs, including office equipment, furniture, and infrastructure. Liaise with external vendors and service providers to address maintenance issues promptly.
• Manage office space planning and utilization. Coordinate office moves, renovations, and expansions as necessary.
• Serve as the primary point of contact for administrative inquiries and requests from employees, management, and external stakeholders.
• Develop and maintain effective communication channels within the organization. Facilitate interdepartmental collaboration and information sharing.
• Handle sensitive and confidential information with discretion and confidentiality. Ensure compliance with data protection and privacy regulations.
• Stay updated on industry trends, best practices, and regulatory changes related to administrative management. Recommend and implement improvements to enhance organizational effectiveness.

Qualifications

• Bachelor's degree in business administration, management, or a related field.
• Minimum of 15 + years of experience in administrative management or related roles, with demonstrated leadership and supervisory experience.
• Strong organizational skills and attention to detail. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Excellent communication and interpersonal skills. Ability to interact effectively with employees at all levels of the organization.
• Proven problem-solving abilities and a proactive approach to addressing challenges. Ability to make sound decisions under pressure.
• Knowledge of office management software, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and facility management systems.
• Experience with budget management, financial analysis, and reporting.
• Familiarity with health and safety regulations, compliance standards, and best practices in workplace administration.
• Ability to lead and motivate a diverse team of administrative professionals. Strong coaching and mentoring abilities.
• Professionalism, integrity, and discretion in handling confidential information and sensitive situations.
• Flexibility to adapt to changing priorities and work schedules. Willingness to work occasional evenings or weekends as needed.
• Commitment to fostering a positive work environment and promoting a culture of collaboration, excellence, and continuous improvement.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.