Operations Analyst

Operations Analyst At AKQA, technology is at the heart of everything we do, and it is AKQA IT’s mission to enable everyone to collaborate, create and thrive. AKQA IT is undergoing a significant transformation to modernize ways of working, shift to cloud and micro-service-based architectures, drive automation, digitize colleague and client experiences and deliver insight from AKQA’s petabytes of data. As we continue this journey, we need to continue to support the agency business by creating, maintaining, and enhancing core applications that enable the agency to be more efficient. The AKQA Workbook Operations Analyst is responsible for supporting Workbook including providing front-line support, and day-to-day maintenance of tools, reports, workflows/ processes, documents, and software, as well as supporting with training new users. In addition, the Operations Analyst is responsible for a range of reporting; including taking measures to ensure data quality across all reports. You will be covering EMEA and India and working with the Americas Analyst. ROLE REQUIREMENTS Business systems: Respond to requests for support relating to Workbook, escalating where you can't resolve a query, and ensuring regular communication of progress. Liaise with Workbook as required to follow up on day-to-day issues. Understand financial, project, and resource data to enable you to troubleshoot problems raised by users. Working with the US on all upgrades, quality checking new iterations of Workbook, and writing release notes for users. Support the Workday HCM integration with Workbook for UK offices. AKQA SOX requirements ensure these are applied across Workbook. Reporting: Data and reporting: ensure quality before delivering. Maintain reporting tools. Provide analysis of data and insight based on the data to support business decisions. Most of the EMEA reporting is in Excel and it would be good to upgrade to Power BI or Tableau to give real-time reporting going forward. Support materials and training: Training advanced users on Workbook Maintain support documentation and training materials, releasing updates as appropriate. Excellent interpersonal and communication skills, the ability to troubleshoot and critically assess issues. QUALIFICATIONS & CHARACTERISTICS Reporting: Creates regular and ad hoc reports according to pre-defined templates and data sets to provide information on business operations. Able to analytically review reports and spot inconsistencies, taking steps to resolve them before distribution. Analytical capabilities: Identifies key information, issues, and trends from operational reports. Identifies and designs operational reports to provide further insight into business activities where required. Software skills: Advanced knowledge and experience of Microsoft Excel essential.SQL programming skills are an advantage as is knowledge of Power BI or Tableau or similar software Experience in an operational role in a dynamic, project-based environment (e.g. digital agency, professional services firm, management consultancy). Excellent documentation, presentation, and communication skills. Attention to detail with a clear and logical approach to problem-solving Knowledge or Workbook or a similar PSA software Self-motivated and ability to work autonomously and under pressure with good organisational and time management skills Strong interpersonal skills to build working relationships with key stakeholders