Duty Manager

Company DescriptionJob DescriptionEnsure that the luggage of incoming and outgoing guests is handled quickly and efficiently.Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.Check the grooming and hygiene of the team.Ensure all VIP room inspection in coordination with House Keeping Department.Ensure that newspapers and parcels are delivered in the rooms without delay.To be readily available at all times to deal with problems or complaints.Ensure effective and speedy check-in & check-out facilities.Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.Ensure that the entrance is easily accessible to cars and taxis at all times.Conduct briefing for concierge and Front Office Assistants.Log security incidents and accidents in accordance with hotel requirementCommunicates with FOM all information likely to be interest to themQualificationsDemonstrated ability to lead a high performing team Exceptional customer service skills and/or experience Enthusiastic and driven individual who strives to exceed targets Excellent verbal and written communication skills Strong attention to detail with a good work ethic Additional Information"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."