SME Engineer IT

Who we are Mindtickle is the market-leading revenue productivity platform with enablement and operations solutions. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as both the #2 enterprise software product and #7 sales product. This year, Mindtickle was recognized for its outstanding customer support winning a Gold Stevie Award for Sales and Customer Service and has an A rating from Security Scorecard. Job Snapshot We are hiring a SME Engineer IT, who can partner with business stakeholders to define, analyze, design and document business requirements and solutions. This is an exciting opportunity to work in a fast-paced, high-growth environment where every day brings new challenges and opportunities. This is a high impact role where there will be an opportunity to work with various technologies and seasoned professionals in a supportive environment. What’s in it for you? Provide technical support to users on a variety of Mac OS, Windows, and cloud-based applications. Troubleshoot and resolve complex technical issues Manage and maintain IT systems and infrastructure including workstations and network devices. Implement and support new technologies, such as MDM, Scripting and automation. Develop and maintain documentation for IT systems and procedures Work with other teams, such as development and security teams, to ensure the smooth operation of IT systems. We’d love to hear from you, if you: Hold 6-7 years of experience in a Technical support role. Posses strong knowledge of Mac OS, Windows, Intune, Jamf, Shell scripting, Google suite, O365, Documentation, and Freshservice. Have experience with cloud computing, mobile computing, and virtualization is a plus. Exhibit excellent problem-solving and analytical skills. Showcase the ability to work independently and as part of a team. Have strong communication and interpersonal skills. Our culture & accolades As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth. Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together. Mindtickle is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.