.. which are raised by the user's • Willing to travel to India for team meetings and trainings. • Manage prioritization, escalation and resolution of support incidents to the L3 & CTB teams • Good Analytical skill, Incident management, Problem management, knowledge management, stake holder management .. read more
-Conduct infrastructure checks in school computer labs before the commencement of the program
-Perform disaster recovery operations and data backups when required.
-Share daily visit reports.
-Coordinate with the IT and customer support teams to address issues reported by clients and users.
-Implement equipment and server installations and troubleshoot issues.
-Monitor and guide students during Mindspark sessions in schools.
-Respond to network connectivity issues and resolve any wireless communication issues within the confines of the school lab.
-Conduct in-person student and test orientations.
-Conduct in-person and online tests for CARES, AD, and ASSET.
-Scan OMR sheets and generate reports for CARES.
-Collaborate with third-party support and service vendors to ensure that the network stays operational.
Requirements
-Bachelor’s degree / Diploma in Information Technology, Hardware & Networking
-Previous experience of 1 - 2 years as a Computer Technician
-Complete understanding of LAN/WAN networks and other relevant technologies
-Excellent analytical and problem-solving skills
-Ability to multitask and manage time effectively
-Ability to offer high levels of customer service
-Awareness of different technical jargons
-Spoken English is a must
-Will to travel, as the job will require to travel.
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