.. years of total experience with relevant experience of 3 to 4 years on workday integrations . Candidates should have done a minimum of 2 End to end-to-end implementations. Candidate should have at least one of the following certifications (Workday Integration Core or Workday Studio or Workday Extend) .. read more
Role: Escalation Engineer
Location: Pune
Type: Fulltime
Required Skills: Windows, Endpoint Protect, Cybersecurity
Role & responsibilities
- Manage enterprise escalations coming from customers/support team/other R&D groups.
- Triage and troubleshoot critical customer cases.
- Guide support teams to manage customer escalations.
- Cooridnate with R&D teams to fix customer issues.
- Track to fixes delivery for customers till deployment.
- Track fixes (customer-reported issues) in all applicable future releases.
- Communication to stakeholders.
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