Software Engineering Lead - Service Now

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.Primary Responsibilities: The ServiceNow Developer is responsible for designing, developing, implementing solutions within the Service Now platform to meet business needs.Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platformCan break down the requirements, develop and demo the dashboards and reports to end user/clientsProvide software coding and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application developmentUpdate and maintain a comprehensive testing protocol for ServiceNow instance upgrades to certify all applications for use after the upgradeCoordinate and solve complex technical data and transformation issuesObtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNowCreate and maintain system design and operations documentationDevelop/administer/customize various modules within ServiceNowCreate Incident template formsDevelop and analyze reports, dashboard viewsITBM applications such as Ideation, Demand, PPM, Resource ManagementServiceNow Scripting experience (JavaScript) to develop script including macros, business rules, UI policies, etc.Provide consultation services to leadership regarding optimal usage of the platformInteract with internal customers to scope and build out new and existing workflows that adhere to best practicesData analysisAdministration & Enhancements/ Development of Service CatalogFacilitate/administer/support Change ticketsAudit Change tickets with respect to Change Management program policiesFacilitate Change Advisory Board meetingsSupport end-user assistance requestsProcess Incident and routine work request (RITM) tickets assigned to departmentOther duties as assigningComply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 6+ years of total experience and a bachelor’s degree 8+ years of experience of overall service management with a solid working knowledge of various ServiceNow applications such as Incident Management, Problem Management, Change Management, Asset Management and Service Catalog/Service RequestServiceNow Systems Administrator Certification ServiceNow Certified Implementation Specialist or ability to attain within 90 days of start dateSignificant experience in ITBM Configuration and Administration Development, Customization, Migration, Upgrade, and version standardization of ServiceNow Experience developing and customizing coreITBM applications such as Ideation, Demand, PPM, Resource ManagementServiceNow Scripting experience (JavaScript) to develop script including macros, business rules, UI policies, etc.Experience/Knowledge with Agile and DevOps principlesWorked with cross functional teamsWorking knowledge of AgileProven ability to possess solid Analytical, Problem Solving, Leadership, Negotiation, and liaising skillsProven excellent oral and written communication skillsProven solid client engagement and Presentation skillsProven excellent team playerProven strength in building and maintaining the client relationshipProven solid ability to prioritize a multitude of client requests and requirementsProven well-organized self-starter and solid ability to work remotely in a self-directed capacity across multiple engagements Preferred Qualification: CMDB At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.