.. you will be doing As Asst. Manager - HR & Admin, will be part of the HR and Administration team based in Delhi and will be responsible for supporting the department .. in consulting / advisory firm(s) with roles and responsibilities in HR and Administration • Proficiency in MS Office • Excellent communication skills and ability .. read more
JOB SPECIFICATION: (QUALIFICATIONS/KNOWLEDGE/EXPERIENCE)
Years of Functional Experience: 1 - 2 years of work experience in Customer service in the voice and Chat process.
Degree/Diploma: Any Graduate
Knowledge & Skills: Basic Computer Skills Excellent English communication skills - read and write Customer Relationship management
KEY RESPONSIBILITIES:
Customer Service To answer calls professionally, obtain details of queries on billing, products or concerns, or any other concern To keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments. Follow up to ensure that appropriate actions are taken on customer's requests. To escalate customer grievances, special requests, and unresolved complaints internally and to the concerned departments for further resolution within the defined TAT Highlight pertinent and critical customer issues/ complaints & feedback so that management can take corrective action and reduce repeat %age.
Adherence to Process To ensure that processes laid down for the department are being adhered to while performing duty at the workplace. Ensure strict discipline concerning shift timings and maintain individual C-Sat scores so as to provide an excellent customer experience.
Please send your resume to nishi.mishra@fabindia.net.
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