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The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.
Responsibilities
- Manage Operationnal Quality with sales team – Disbursement related quality like Hind Sighting, File dispatch, correct documents and repayment related quality like ENach drive, E-KYC, Madate curing.
- Manage Collection Quality of business like FEMI, NS, 6MOB, GFR with help of own team and frontline team.
- Manage Business Development related activities like Login Conversion
- Reviews, Same Day Login Same Day Disbursement, Special drive for Good CIBIL customers.
- Excellent understanding of collections to arrive at a conclusion basis collection trend and prepare actionable basis collection data analysis
- Team management and drive team for business support.
- Ensure critical factors like 6MOB, GFR, FEMI, NS is below organisational threshold limit, so that scheme/ LTV are smooth and business doesn’t stop due to arrear in 6MOB and GFR.
- Resolve the issues escalated by frontline sales team & the dealers
- Coordinate with training team to improve the efficiency of the frontline sales team for Quality.
- Close coordination with frontline sales team on daily/weekly basis w.r.t. Quality and resolve them.
- Visit markets and understand issues and provide solutions.
Key Performance Area
- quality – femi, ns, 6mob, gfr & critical cases.
- quality – file dispatch, e-nach, e-kya, dcc cash deposition, hind sighting
drive all digital drives and new initiatives related to operations and collection quality through business team.
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