Process Excellence Manager

Process Excellence Lead - Operations

Location: PW Noida Office

About Us:

PhysicsWallah is a leading educational platform committed to providing high-quality learning resources and support to students across various domains. As we strive for operational excellence and continuous improvement, we are seeking a dedicated and experienced Process Excellence Lead to join our Operations team.

Position Overview:

The Process Excellence Lead - Operations will be responsible for driving process optimization initiatives, implementing best practices, and fostering a culture of continuous improvement within the Operations department. The ideal candidate should have a strong background in process management, a passion for driving efficiency, and excellent analytical skills.

Responsibilities:

Process Optimization:

• Lead process improvement projects aimed at streamlining workflows, reducing cycle times, and eliminating waste.
• Conduct process assessments and gap analyses to identify opportunities for optimization and enhancement.
• Collaborate with cross-functional teams to develop and implement standardized processes and procedures.
• Drive efficiency through product/process interventions/improvements

Quality Management:

• Establish quality standards and performance metrics to measure the effectiveness of operational processes.
• Monitor key performance indicators (KPIs) and performance trends to identify deviations and areas for improvement.
• Implement quality assurance mechanisms and corrective actions to address process deficiencies and ensure compliance with standards.

Continuous Improvement Culture:

• Promote a culture of continuous improvement and operational excellence across the organization.
• Facilitate training sessions and workshops to educate team members on process improvement methodologies and tools.
• Encourage innovation and creativity in problem-solving and process redesign efforts.

Data Analysis and Reporting:

• Utilize data analytics tools and techniques to analyze operational data, identify patterns, and derive actionable insights.
• Prepare comprehensive reports and presentations to communicate findings, recommendations, and progress on process improvement initiatives.
• Collaborate with stakeholders to develop dashboards and visualizations for real-time monitoring of process performance.

Change Management:

• Lead change management initiatives to ensure smooth implementation of process improvements and organizational changes.
• Engage stakeholders at all levels of the organization to gain buy-in and support for process optimization initiatives.
• Monitor change adoption and facilitate training and support mechanisms to facilitate successful implementation.

Requirements:

• Bachelor's degree in Business Administration, Operations Management, Engineering, or related field. Master's degree preferred.
• Minimum of 5-9 years of experience in process improvement, operations management, or related field.
• Strong understanding of process improvement methodologies such as Lean Six Sigma, Kaizen, or Total Quality Management.
• Proven track record of leading process optimization initiatives and driving measurable results.
• Excellent analytical skills, with the ability to analyze complex data sets and identify actionable insights.
• Strong project management skills, with the ability to prioritize tasks, manage timelines, and deliver results in a fast-paced environment.
• Excellent communication, collaboration, and influencing skills, with the ability to effectively engage and motivate cross-functional teams.
• Proficiency in data analysis tools such as Microsoft Excel, or similar tools.