Assistant Manager - Digital Business Unit

Job Description A.Position Overview Position Title Issuance & Operations Manager – Telesales Department Telesales Grade Assistant Manager B.Organizational Relationships Reports to Direct Manager – Telesales Supervises NA C.Job Dimensions Geographic Area Covered Mumbai & Thane ( Job Location : - Thane HO & Airoli BPO ) Stakeholders Internal Call Center-Internal , BIU Analytics , DST Team , UW Team, Medical Management Team, NBFE Team , IT , Other stakeholders if any Stakeholders External Call Center Vendors & Other Partners D.Key Result Areas Operations Efficiency §Understand end to end business flow of Websales channel §Regular stock taking of submitted policies §Coordinate with DST Team to clear policies from DST Bucket §Coordinate with UW Team to clear NB Queries §Liaison between outsourced calling unit & internal TALIC Dept. to clear pendancies §Circulate updated MIS twice a day §Timely update to team on TELE MER Guidelines , Medicals Guidelines , DST Checklist to sure 80% FTR§Frequent visit to call center to drive education series on above matters E.Skills Required Technical Knowledge on DST , NBFE , FileNet System & Other industry level systems Behavioral * Level 1 Level 2 Level 3 Interpersonal skills ü Communication skills ü Creative thinking skills ü Supervising/Leadership skills ü Teamwork Skills ü Influencing skills ü Relationship Building skills ü Decision making skills ü Essential Desirable KNOWLEDGE 1. Knowledge of life insurance business and products.2. Expertise issuance management processes 3. Understanding of outsourcing and vendor management4. Previous experience of issuance management of especially on In-house/Outsourced Call center management for Online Self-Sourced business. PROFESSIONAL EXPERIENCE 5-7 years of experience in life insurance 3-5 years of experience issuance management processesOnline life insurance business management will be added advantage. EDUCATION QUALIFICATIONS Graduate Post Graduate - MBA/Exe. MBA (Preferably in Marketing or Operations )