Director, Digital QA Operations

Director, Digital QA Operations Work Timings : 2:00 PM to 11:00 PM IST Work Location : Navi Mumbai Education : Bachelor's Degree (Computer Science or related field preferred). MBA preferred. Roles & Responsibilities: The Director, Digital QA Operations is responsible for producing and performing quality assurance testing on all commercial advertising product widgets and microsites created and published on Medscape. The Director will manage a syndicated global operation of Digital Campaigns and be responsible for setting the strategy for test plans, production and quality assurance testing of new templates, components, and features to ensure optimized usability, performance, and a valuable user experience. Establishes content management processes and best practices in order to improve ease and efficiency of creating web pages. * Conducts comprehensive quality assurance testing of new templates, components, and features to verify functionality and design according to specifications and requirements across multiple browser platforms, operating systems, and devices in different testing environments * Reports bugs by documenting issues with screenshots and a description of affected functionality, inconsistencies or deviations from expected behavior, and error messages encountered * Works closely with developers to address and validate testing on bugs or issues identified during QA, tracks progress of fixes towards resolution, and escalates appropriately based on production priorities/deadlines and deployment schedules * Creates functional and regression test case scenarios for templates, components, and other site features, including accessibility * Oversees automated testing processes, including creation of new scripts and maintenance of existing ones. * Assists Production Manager with code deployment timelines, testing plans, and assignments. * Identifies areas of improvements including functionality refinements and feature enhancements to better meet user expectations in order to optimize usability, performance, and ensure a quality user experience * Evaluates configuration of new templates and components and provides feedback/direction on how to improve ease and efficiency of content management * Establishes and defines new content management processes and best practices and authors corresponding documentation * Responsible for high-priority, high-visibility initial builds and is a point-person for creating content using new templates and components * Able to handle the change management process within the process and identify gaps in the existing process * Evaluates the test plan, test scenarios and cases, provide suggestions to eliminate ambiguity if any * Manages 1 or more individuals in relation to QA activities. * Keeps abreast of the best practices in QA, web page design, usability and content development. * Performs other related duties. Requirements: * Bachelor's Degree (Computer Science or related field preferred). MBA preferred. * Digital Marketing Operations in healthcare marketing experience required - at least 5 years *10+ years of experience in QA testing with strong understanding of QA testing and code deployment processes * Desirable to have development experience in web design, editing and content management and working as part of a team * Enterprise content management system experience (e.g. Drupal, Joomla) - Advanced. Vignette/OWEM a plus. * Basic understanding of automation software's like Selenium, Cypress, etc for governance purpose * MS Office Suite - Intermediate * Adobe Analytics - Advanced * Google DFP - Advanced * Browser Stack, or similar testing tools - Intermediate * Jira (or similar task management system) - Intermediate * A written test and QA exercise will need to be successfully completed by candidates * Demonstrated knowledge of HTML, CSS, JavaScript and Adobe Photoshop * Ability to think critically and problem solve with a strong attention to detail * Ability to prioritize and work on simultaneous multiple complex assignments with ongoing deadlines * Ability to work effectively in a fast-paced environment while maintaining a sense of perspective * Demonstrated ability to write technical documentation * Strong communication skills and an ability to articulate to and work with developers