Delivery Excellence Lead

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

We are seeking a highly motivated Delivery Excellence Lead to join our team in India. The ideal candidate will have experience in client-facing delivery, in Project Management and Change Management roles and be able to work independently with strong attention to detail. The successful candidate will be responsible for developing and delivering successful outcomes that drive our teams to be more market ready, delivery capable, and deliver a differentiated client experience to those with whom we partner.

What You Will Be Doing

• Role: Delivery Excellence Lead (Sr. Manager or Director)
• with Practice Sales leaders, Delivery leaders, Project Managers towards:
• a one-TTEC Digital sales and delivery motion
• our delivery experience framework, CXEdge (method) to continuously evolve
• execution frameworks to support key governance activities in the firm
• cross-functional teams to align expectations and drive change under our firm-wide LaunchX initiative
• delivery teams in all aspects of the SDLC on best practices, approaches
• development, advocacy, and adoption of business improvement initiatives within our India Innovation Studio across all practices.
• and deploy organizational structures to support business operations models, such as managed services, monitoring services, pre-sales, estimation, and account management as appropriate.

• Roles:
• Management
• as thought leader across our entire SDLC in terms of delivery expectations, frameworks, and collateral
• quality, consistency, and applicability of submitted content within our CXEdge delivery method
• the development, usage, messaging of CXEdge delivery method within the context of our sales motion
• the development and execution of a project health monitoring mechanism
• business sales and delivery motion failures and build/deploy mechanisms to correct and improve them.
• projects as a project manager within the context of business improvement initiatives.

What You Bring to The Role

• degree in Engineering or related field
• Preferred
• CMMI, ITIL, Agile, Lean, Six Sigma certifications a plus
• years of professional experience in project management of technical implementations and/or business transformation-based projects
• organizational skills and attention to detail
• presentation skills, both in terms of development and delivery
• communication skills, with the ability to effectively communicate with stakeholders.
• to work independently, prioritize tasks, and meet deadlines.
• critical thinking and problem-solving skills
• to work in a fast-paced environment and manage multiple projects simultaneously.
• be able to influence, inspire, and drive work in a matrixed organizational structure
• be able to handle ambiguity, dream big, and challenge the status quo
• with Global Delivery Model and stakeholder in US and EMEA time zone

Location: Hyderabad