Transition Manager

· Manage active transitions as assigned

· Be the customer's SPOC for all questions, decisions, actions and updates as applicable.

· Support the project as the first escalation point for internal and customer issues.

· Drive governance calls and meetings for internal and customer updates.

· Plan for, conduct and manage relevant trainings to be delivered to transitions team.

· Participate in / conduct assessments to gauge the training needs of the team.

· Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.

· Participate in creation and review of transition solutions for RFPs / RFIs and any other pre sales support as needed.

· Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.

· Combining process migration activities along with IT implementation

· Gives customer distinct advantage as vendor manages both IT as well as the operations

· Optimization of the transition methodology – reduce time, reduce costs, reduce risks, retain/ improve quality

· Responsible for risk management – understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning.

· Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity.

· Participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle

Certifications and Assessments

PMP (Preferred); PMCP - Mandatory (Wipro Internal), Certification in ITF (Wipro Internal) and ITIL Awareness Certification

Knowledge

Must Have : Graduate or equivalent.

Good to have : PMP / PMCP preferred