Sales Force Mgt Senior Engineer-Service Support

  • Noida
  • Sopra Banking Software
Job Description    How would you shape finance? Sopra Banking software has an opportunity for a CRM Admin cum Support in our C&G RevOps team at Noida location. Be part of one of the world’s fastest growing fintechs. Design the future of finance together with 5,000+ industry experts. Create your own tailor-made fintech career, and find your own path. Be part of Sopra Banking Software, and let’s carve out the future together. Discover SBS on YouTube Minimum Qualifications Bachelor's or higher engineering degree in Computer Science, or related technical field, or equivalent additional professional experience.   Preferred Experience Must have: Administration of the SBS Salesforce instance User Rights Management Manage minor fixes and configuration changes Reports and dashboards Power BI and / or Excel Ability to train/upskill on platforms like Outreach and Seismic Full understanding of the support process and experience in handling users Knowledge of data integration Knowledge of the sales process Producing metrics and reporting on the performance for the area of responsibility SQL/SOQL   Good to have: CRM A development / maintenance knowledge A development background (Apex) is preferred. Exposure to build & release in production. Outreach/Seismic   What you will do Responsible for the day-to-day maintenance and execution of the Salesforce CRM platform including support, configuration, maintenance, and improvement. Responsible for troubleshooting errors and find innovative solutions. Responsible for the fixing minor bugs and configuration changes. Ensures the system availability, back-up & recovery, manage user access, data strategies - assist the business with the data governance & support - provide BAU support for CRM. Think critically about the deliverables and plans for projects to ensure they align with the goals. Qualifications Saleforce CRM Admin cum support  Additional Information   Secondary Location:Noida Campus At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.