Customer Success Manager (NA)

As a Customer Success Manager, you’ll be the face of Spendflo for our customers. From onboarding, managing requests & reviewing their renewal pipeline, you’ll walk hand in hand with our customers on their journey to success. You’ll also serve as our product champion, driving adoption and expanding features with our product team.

A typical day might include the following:

• Onboarding new customers and thoroughly explaining all product features with conviction
• Accepting the SaaS wishlist from customers with all the necessary information
• Provide timely updates on procurements to our customers and walk them through their approval workflow
• Coordinating with our buyers to fulfil requirements on time
• Conduct monthly reviews with our customer champion to communicate the value delivered by Spendflo and help them sunset unused subscriptions
• Upsell & cross-sell Spendflo products and services
• Take accountability for all CS metrics such as NRR, LTV, etc.
• Generate referrals from existing customers
• Drive product adoption and provide valuable insights to continuously improve our product & service
• Obtain feedback from customers and work with internal stakeholders to address recurring issues

Join us if you wish to:

• Be a part of a young and dynamic team that’s shaking up the SaaS procurement ecosystem
• Contribute to all aspects of a startup rather than perform in a monotonous role
• Solve problems and gain unparalleled knowledge of the SaaS industry

You’ll love this job if you are:

• Someone with experience handling a customer-facing role
• Someone who can think on your feet, and like learning new things. When things change, you know how to roll with the punches
• Not afraid to take ownership and can handle objections with confidence

Hit us up if you have:

• 4-6 years of relevant CSM experience
• Excellent communication skills
• Experience in handling customers for a SaaS business

This role is for the Americas region, so you must be willing to do US-shift (PST timings). Prior Experience managing the region/ US customers will be a plus. The role will be based out of India.