Configuration Specialist I

OVERVIEW This role reports to the Manager, Configuration Team. The Configuration Specialist I supports configuration activities for active and new client accounts across all TI Products. The Configuration Specialist I will be required to meet all client timelines and work in conjunction with the Technical Services and Operations Teams in order to facilitate the client on-boarding process and configuration of new TI rooms and applications. DESCRIPTION  Serve as a junior member of the Configuration Team and work with cross-functional teams on the implementation of new and existing client projects  Work to become an expert in Trial Interactive features and functionality  Manage external and internal documentation and files as required  Configure application settings in Trial Interactive as per project requirements and execute quality control measures to ensure client and project expectations are met  Produce high quality deliverables  Assist Technical Services and Project Mangers in fulfilling client expectations as it relates to TI application configurations  Perform other special projects or duties when required such as validation and UAT script execution and participate in integration projects to understand the impact on TI application settings  Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor REQUIRED SKILLS  Knowledge of various technological concepts  General knowledge of the Trial Interactive product suite, with a concentration in Study Start Up (SSU), Electronic Trial Master File (eTMF), Collaborative Workspace, and Content Management System, amongst others  Knowledge of clinical development phases and processes  Superior written and spoken communication skills in English  Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) REQUIRED SKILLS & EXPERIENCE  Minimum Bachelor’s degree or its equivalent in work experience  0-2 years of experience in the IT and/or Life Sciences industry  Experience with rolling out technological initiatives in a collaborative environment DESIRED SKILLS AND EXPERIENCE  Knowledge of or experience in the Life Sciences industry (pharmaceutical, biotechnology or CRO experience preferred)  Knowledge of technology within the industry  Ability to multitask in a fast-paced environment  Ability to work well with people from a variety of different backgrounds and cultures  Build relationships with clients and co-workers  Ability to work independently and as part of a team  Take active measures to solve problems and commit to a high level of service