Operations Team Leader Associate

Description : The Supervisor/SME will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. Candidates need to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. Candidate should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in their absence and share best practices with the team.What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoy.Best in class leave policy.Gender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour key responsibilities Review client account opening documentation as per regulatory and internal policies.Understanding of power of attorney processing and client onboarding controls.Oversight on notifications preparation and timely client & business.Assist in managing miscellaneous reporting processing.Processing of securities orders such asClosure of accounts / deposits / investment productsorder registration/modification/deletionCollection of payment ordersEditing listssettlement of internal depositshandling of written ordersSupport project team on all data migration projects.Bringing controls and efficiencies in existing process.Should be SME and help team in troubleshooting on day to basis.Assist team manager in various queries from onshore, FO, auditors and various stakeholders.Your skills and experienceGerman Language B1/B2 level is must for this role.Good understanding of financial product and markets like Bonds, equities & other financial products.Good communication skills and can interact independently with various stakeholders.At least 7+ years’ experience in Security Services in any Private Banking.Prior experience of Team management would be an added advantage.Hands on experience in reviewing client on-boarding documentation.Willing to work in Multiple/ rotational Shifts.How we’ll support youTraining and development to help you excel in your career.Coaching and support from experts in your teamA culture of continuous learning to aid progression.A range of flexible benefits that you can tailor to suit your needs.