Product Support Analyst

Job Responsibilities:

• Develop and maintain a product roadmap that aligns with the company's overall business goals and vision.
• Study, Analyse Product market and create niche for company’s product.
• Work closely with cross-functional teams, including developers, designers, and marketers, to ensure that the
• product meets customer needs and business goals.
• Define and prioritize product features and requirements based on customer feedback, marketresearch, and
• business goals.
• Create product wireframes as per customer’s requirements.
• Conduct market research and analyse industry trends to identify opportunities for new products or products
• improvements.
• Communicate product vision and requirements to cross-functional teams and stakeholders.Monitor and
• analyse product performance metrics to identify areas for improvement.
• Work with the development team to ensure that the product is developed according to specificationsand
• launched on time and within budget.
• Work with the marketing team to develop product positioning and messaging that resonates with the
• target audience.
• Develop and execute product launch plans and go-to-market strategies.
• Gather customer feedback and use it to improve the product and inform future product developmentdecisions.
• Manage the product lifecycle from ideation to retirement.
• Undertake any other reasonable task that may be asked by supervisor or senior management.
• Attend team meetings.
• Work on JIRA for Project reporting

Skills:

• Education: A bachelor's degree in business, engineering, computer science, or a related field withrelevant
• experience or certifications.
• Experience: 3-5 years of experience working in product management or a related field. Familiar with the
• latest software development tools and technologies.
• Product Management: Strong understanding of product management methodologies,including product
• development, product positioning, and go-to-market strategies.
• Project Management: Strong project management skills, including the ability to manage multiple
• projects simultaneously and prioritize tasks effectively.
• Customer Focus: Strong customer focus with the ability to gather customer feedback and use it toinform
• product development decisions.
• Leadership: Strong leadership skills with the ability to lead cross-functional teams, set priorities, andmake
• decisions that align with business goals.
• Communication: Strong communication skills, including the ability to clearly communicate technical
• information to both technical and non-technical audiences.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to use data to make informed
• decisions and identify areas for improvement.
• UX Design: Familiarity with UX design principles and user research methodologies.
• Technical Knowledge: A solid understanding of software development methodologies and tools, as well
• as a willingness to learn and adapt to new technologies and trends in the industry.
• Business Acumen: Strong business acumen with the ability to understand market trends, competitive
• landscape, and industry regulations.
• Strategic Thinking: Ability to think strategically and develop product roadmaps that align withbusiness
• goals and vision.
• Collaboration: Strong collaboration skills, including the ability to work with cross-functional teams,
• stakeholders, and external partners.
• Data Analysis: Experience with data analysis and visualization tools such as Tableau or Power BI.
• Time Management: Strong time management skills with the ability to manage priorities and meet deadlines in
• a fast-paced environment.
• Attention to Detail: Strong attention to detail and the ability to maintain accurate and detailed documentation.
• Continuous Learning: A passion for continuous learning and staying up to date with industry trendsand emerging technologies