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Job Description: We are seeking a highly skilled and experienced Senior Call Center Engineer to join our team. The successful candidate will have a strong background in Amazon Connect and will be responsible for designing, implementing, and maintaining our call center solutions.
Key Responsibilities:
- Design, implement, and maintain call center solutions using Amazon Connect
- Provide technical leadership and guidance to the team
- Collaborate with cross-functional teams to ensure seamless integration with other systems
- Monitor and troubleshoot system performance and provide technical support as needed
- Keep up to date with the latest developments in Amazon Connect and related technologies
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- At least 5 years of experience in a call center engineering role
- Strong experience with Amazon Connect and related technologies
- Excellent problem-solving and analytical skills
- Strong communication and collaboration skills
- Ability to work independently and as part of a team
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