Citrix Administrator

Position: Citrix Administrator

Exp: 4-6 Years

Location: Bangalore, Ecospace Bellandur [Hybrid]

NP: Only Immediate/15 Days

Mandatory Skills: Citrix XenApp, Citrix XenDesktop, Ivanti UWM, Windows Server OS, Windows User Profiles, Good communication skills

Responsibilities

• Responsible for handling Incident and Request Management.

• Participate in Change and Problem Management

• Monitor the infra proactively and fix it even before user's report it.

• Provide support for L1 engineers for incident investigation, diagnosis and resolution.

• Ensure resolution of most of the incidents and service requests.

• Provide input to Level 3/4 for problem management and resolution of major or elevated incidents.

• Provide required inputs to stakeholders involved in case of critical incidents like outages.

• Raise change requests where required.

• Implement Standard and minor changes.

• Ensure ITIL compliance for all incidents and service calls

• Ensure KPI compliance for all incidents and service calls

• Adhere to documented notification and escalation process

• Communicate to the customer while responding to a case and after resolution of the case.

• Participate in regular reviews with the team leads

• Update daily reports and checklists as defined.

• Create and update documentation

• Daily health checks on the Citrix environment to ensure service availability

• Administration of XenApp 7.15 and above

• Support Virtual Desktop Infrastructure hosted on XenDesktop

• Maintain Citrix XenApp, VDIs and other core Citrix Components

• Administration of Ivanti User Workspace Manager.

• Application installation, publication in CITRIX environnent

• Act on alerts received through SCOM, Zabbix Qlik, Citrix Director or other monitoring tools.

• Basic Troubleshooting of Windows Server 2012 and 2016

• Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations

• Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks