WALK - IN FOR EXPERIENCED on 3rd, 6th & 7th May -Senior Customer service representative / ORDER MANA

  • Tamil Nadu
  • Hcltech
WALK - IN for EXPERIENCED - CUSTOMER SERVICE / ORDER MANAGEMENT / PROCUREMENT - Retail / BPO Background Contact Person - HR: Sivashankari HCL hiring - EXPERIENCED 3rd, 6th & 7th May 2024 - Senior Customer Service Representative/ ORDER MANAGEMENT / Procurement - Retail Background / BPO @ Sholinganallur ELCOT campus. Work Location: Sholinganallur ELCOT Chennai. Interview Mode : Face to Face Interview Time : 11:00 AM Interview Date: 3rd, 6th & 7th May 2024 Interview Venue: HCL TECH, Sholinganallur ELCOT campus Chennai-119 Contact HR: Sivashankari Experience from 1yrs to 3yrs can walk-in directly. Roles and Responsibilities Monitor customer accounts and identify outstanding debts and take timely action to encourage customer for timely payments. Processing, Verifying & Posting Receipts for Goods sold and Service Rendered. Generating reports and statements for internal use. Performs customer account reconciliation, including research of unapplied cash and credits to aid in dispute resolution. Maintaining records regarding payments and accounts statuses. Researching and resolving customer discrepancies. Co-ordinating with other internal & external stakeholders to address customer queries. Ensure accurate, timely and appropriate responses to disputes within defined turnaround time requirements defined by managements. Engaging in ongoing educations opportunities to update job knowledge. Desired Candidate Profile Freshers with good English Communication is Mandatory Qualification: Graduation compulsory (Without any standing arrear's) Strong verbal and written communication skills. Ability to work under pressure and within time constraints. Attention to detail and Strong analytical skills to solve customer queries. Ability to build relationships with clients and internal departments. Rounds of interview: HR Screening & Operations Interview Order Management / Procurement - Retail Background Perks and Benefits: 1. Cab provided (chargeable) 2. International Trainers 3. World class exposure 4. Excellent working environment 5. Salary - Best in industry 6. Shift - Flexible with any shifts (Night) Regards Sivashankari M Executive HR - HCL Tech April 2024