Customer Support Management Associate – ROW

Overview #hybrid #bangaloreStoneX (formerly known as INTL FCStone) is an institutional-grade financial services network that connects companies, organisations and investors to the global markets ecosystem through a unique blend of digital platforms, end-to-end clearing and execution services, high-touch service and deep expertise.We provide access to 36 derivatives exchanges, 175 foreign exchange markets, nearly every global securities marketplace and a number of bi-lateral liquidity venues. We deliver this access with support throughout the entire lifecycle of a trade – from consulting and “boots-on-the-ground” intelligence, to best execution, to post-trade clearing, custody and settlement. In these ways, StoneX enables clients to use the global markets ecosystem to achieve their business goals through one trusted partner.StoneX currently serves more than 30,000 commercial, institutional and payments clients, and more than 125,000 retail clients across more than 130 countries. Our clients use our institutional-grade digital platforms, our high-touch service, and our market intelligence to pursue trading opportunities, make investments efficiently, manage their market risks, and improve their business performance. Our relentless focus on helping them accomplish these objectives has enabled us to build deeply valued, long-term relationships based on guidance, integrity, transparency and trust.We’re seeking a self-driven individual to join our Global Customer Support team. The ideal candidate is a self-starter who thrives in a fast-paced environment. You will be primarily responsible for assisting account applicants and customer leads and equiries from clients across the globe, excluding any Indian residents. You will become a subject matter expert of FOREX.com’s products and services to present needs-based solutions. You must feel comfortable making outbound calls, taking inbound calls and be a key contributor to the team when liaising with general enquiries. Responsibilities General DutiesKey ResponsibilitiesSupport client needs when opening accounts, day to day support to help manage client queries and manage the leads pipeline with right level of information and support providedInform and support client about the benefits of trading FX and CFD markets using FOREX.com’s platformsHandle incoming inquiries and client issues via phone, email, and live interactive chatsManage and track opportunities and cases through Salesforce.comHave a good idea of customer needs to have informed conversations Qualifications Knowledge and ExperienceCollege graduate with customer service and/or sales support experience, within a financial services environment preferred but not essentialProficient in MS Office (Word, Excel, PowerPoint, Outlook)Strong attention to detail and a “service” oriented mindsetProfessional and friendly attitudeMust be able to thrive in a fast-paced and constantly evolving work environmentGood phone presencePrevious phone calling experience a plusFluent in English and Arabic