Account Manager (US)

Here is an opportunity for a Account Manager (US) with Mavlers- a full-service Digital Marketing Agency. About Uplers- We are a futuristic and fast-paced technology and marketing solution partner for 5000+ companies across 52 countries. As Equal Opportunity Employer with a People-first approach, we believe in a high-performance, growth-driven culture powered by our vibrant team of 850+ ignited minds. Role: Account Manager (US) Experience: 4 years Location : Hybrid-Ahmedabad Job Type: Full Time Permanent position Primary/Top Skills :Crisis Management(Basic), cross selling(Basic), technical profeciency(Basic), Upselling(Basic), account servicing(Strong), Client Relationship Building(Strong), Client Relationship Management(Strong), Communication Skills(Strong), Cross functional collaboration(Strong), Account Management(Strong), Project management(Basic). Job Description: Roles and Responsibilities : -Conduct in-depth market research and analysis to understand the client's persona, industry, their pain & gains, preferences, and trends in the industry. - Serve as the main point of contact in all matters related to client concerns and needs. -Develop a thorough understanding of our service offerings to better upsell and cross-sell to clients. -Use growth techniques to generate new business and revenue opportunities through cross-selling and upselling. -Actively establish and maintain positive relationships with clients by providing exceptional customer experience, listening to their needs, and addressing their concerns with the right solutions to achieve long-term partnerships. -Adherence and monitoring of sales progress to ensure that revenue goals are being met. -Track and maintain all business-related processes and reports for the client funnel. Maintain accurate client records in the system/CRM. -Collaborate across departments such as sales, marketing, and development to ensure that the client's needs are being met. - Handle inquiries and requests from customers and address their needs -Interact with clients and respond to important inquiries about the company’s services -Make cold calls or perform warm outreach, using outside-the-box thinking to develop new and unique sales tactics. Maximise sales performance through strong relationships with clients and awareness of their needs and pain areas. -Represent the company effectively by developing a comprehensive knowledge of its offerings -Stay on top of accounts, making sure they receive services that are within their budget and meet their needs with the right solutions -Find key personnel in client companies to establish profitable relationships. -Approach potential customers to cultivate fruitful relationships. -Meet regularly with other team members to discuss progress and find new ways to improve business -Identify upsell, cross-sell, and renewal opportunities. -Participate in collaborative business meetings to update key stakeholders - Provide continuous, constructive feedback to the marketing and tech operations team. -Generate progress reports for clients and senior leaders within the organization -Utilize HubSpot tools to ensure a standardized process throughout all stages of a sale -Achieve weekly, monthly, and annual sales and activity quotas Requirements : - Ability to work in an US time zone (mandatory) - Candidate must have experience of working for a digital marketing or a Web agency. (Mandatory) -Proven record of sales growth - Experience in Overseas sales, customer service, and Account management skills. (US Based) -Strong knowledge of business and sales growth techniques - Exceptional project management skills - Clear verbal and written communication skills -Enthusiasm for the company and its growth potential -Ability to multitask and juggle several responsibilities simultaneously -Strong written and verbal communication skills -Excellent organizational skills and attention to detail -Excel, proposal creation, documentation -Sharp negotiation -Organizational skills -Problem-solving skills -Knowledge of various sales methodologies -Growth techniques -proven track record of meeting or exceeding quotas and receiving positive customer feedback -Proficiency with common customer success and customer relationship management software, such as HubSpot.