AVP - Behavioral Investigations & Consequence Management

Job Summary: • End to end investigations of complaints of Workplace Harassment, Behavioral issues • Conducting and managing investigations & Consequence Management that involves review of investigation reports and aligning the misconduct with the applicable disciplinary grid • End to end management of Consequence Management & Disciplinary actions in line with the organization’s Employee Disciplinary Action Policy • Preparation of investigation reports and presentation to Sr. Management of the organization • Review of existing SOP, Policies on workplace harassment and CCM • Work as SPOC for HR, Legal, Compliance on matters of CCM • Design & implement culture audits across verticals & geographies • Drive discreet monitoring of Critical Positions in the organization • Develop & circulate dashboards on behavioral and consequence management for Management • Manage, mentor & guide team on investigations Key Responsibilities: a. Handling, allocating complaints of Behavioral/ workplace harassment for investigations. b. Ensure conclusion of investigation in timely and qualitative manner. c. Ensure timely conclusion of Consequence Management actions that will include coordination with respective HR Partners, Legal, Compliance & Business. d. Driving awareness campaigns on behavioral issues & CCM across organization. e. Monitor TAT and follow up on high ageing investigations. f. Review the concluded investigation reports and update HR portal. g. Updating SOPs & other applicable policies Desired experience: ▪ Graduate/ post graduate in Law preferred, MBA Human Resources preferred. ▪ Minimum 12-15 years of experience of handling similar role in in financial, banking, ecommerce or insurance industry ▪ Should have people management experience ▪ Should have experience of handling Sr. Management, presentations to various committees Measures of Success: ▪ Timely allocation of cases for investigations with zero or minimal error ▪ Timely follow up and close monitoring of TAT ▪ Timely rolling out the Management dashboards ▪ Quarterly submission to Management Committees Knowledge and skills required: • Should be able to handle large volumes/ transactions • Experience in banking/ NBFC/ e-Commerce/ Insurance • Skilled in Microsoft office suit including power point & excel • Must have worked in in investigation profile/ having handled investigation independently