.. environment where every day brings new challenges and opportunities. This is a high impact role where there will be an opportunity to work with various technologies and seasoned professionals in a supportive environment. What’s in it for you? Provide technical support to users on a variety of Mac OS .. read more
Job Description Key accountabilities:Respond to inquiries and/or process requests via calls, emails, tickets according to established processes and policies. Process transactions / operational requests in workplace service or finance / tools domainExperience working in workplace related tools or process is an added advantage.Demonstrated, well-developed verbal and written communication skills; Customer-oriented; seeks solutions that will provide value to end-user.Raise or escalate cases that do not have or do not fit yet in existing practice and process documentation.Document transactions according to established process documentation and/or as required based on business requirement. Enhance and improve operational workflow and performance.Validate and process transactions based on various sources, such as but not limited to, service request tickets, trackers/tools, invoices, transaction receipts or documentation.Resolve discrepancies and/or disputes according to established processes and policies.Generate and validate reports for various business requirements, such as but not limited to status reports, scorecards, dashboards, etc.Actively participate in all process improvements stages: conceptualization, implementation, and continuous process improvements.Learns new applications, technologies, and skills through intensive hands-on experience.Job QualificationsSkills and Experience:Graduate or equivalent. 2-4 years’ experience in years shared service / processing experience or workforce management or related domains.Knowledge of space utilization and facilities management.Possess excellent communication skills, both written and verbalMaintain a focus on Customer service.MS Excel skillsEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.