Team Lead

  • Chennai
  • Nielseniq

Job Description

RESPONSIBILITIES

  • Act as the main point of contact from Operation Team to internal client services to lead and drive the operational design and delivery of our client offering.
  • Responsible for overall Operations department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction. Team management - Leads a team of Workflow Specialists.
  • Maintain/Create database for set of clients and categories, perform weekly validations, or monthly validations based on the schedule
  • Produce analytical reports as per the specifications received in the input order, also run ongoing reports with minimum changes in the dimensions
  • Support the technology team during developments by running smoke testing for any new features added in the analytical tool
  • Produce custom reports by writing and executing a Shell Script, also perform manual calculations in MS Excel and deliver in client preferred layout
  • Need to have analytical ability to investigate issues with the panel data which is questioned by client as part of Data Inquiry team
  • Always ensures to deliver the results on-time with 100% accuracy
  • Need to provide timely status report and updates about projects to all the stakeholders
  • Willingness to work in shifts

Team Management

  • Plans and controls resource allocation to optimize the “operations service” to clients as well as highlights any resources issue
  • Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team
  • Acts as an escalation point for the team and constantly reviews and assesses team's KPIs periodically

QUALIFICATIONS

● A Bachelor’s or master’s degree in Computer Science or related field/Or Degree in Statistics/Maths and Data analytics

● Strong problem-solving skills

● Strong communication and Coordination skills

Strong communication and stakeholder management skills

Process- driven mindset