MS Intune Support Engineer

  • Hyderabad
  • Ltimindtree
  • Soft Skills

Leadership - handle technically challenging and politically sensitive customer situations

Strong communications skills – Excellent spoken and written English communication skills

Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence

The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable

Demonstrable troubleshooting skills

Cross-team collaboration


Must have -

windows Autopilot application, packaging, and Deployment.

Overview on Azure active directory, Conditional access, Licensing and enrollment .

Platforms – Windows IOS , MAC OS, Android (Hands on experience )

RESPONSIBILITIES

Windows Server internals, Microsoft Intune , SCCM, PowerShell Active Directory, Exchange, Windows Server Update Services (WSUS), Windows Deployment Services (WDS), DNS and DHCP –

Experience in Integrate existing System Center Configuration Manager infrastructure (SCCM) with Intune, manage PCs, Macs, and Unix/Linux servers, as well as mobile

Understanding on Mobile Device Management(MDM) and Mobile Application Management(MAM)

Understanding on Rights management

Provide resolutions for complex customer issues on Troubleshooting skills

Shell scripting is required. PowerShell scripting, Windows/ batch script development and troubleshooting is required.

Design and implement Microsoft System Center deployments

Must be Good in PC management

Provide support for System Engineer who design, install, administer, and optimize Microsoft Windows servers and related components to achieve and maintain high performance of business applications

Provide support for system administrator who does administration by deploying software and configuring Windows Firewall settings on computers based upon policies

Good understanding on Windows Firewall, group policies and security

Windows Azure is desired.