Senior Editor, BFSI (Quality Success Manager)

At Pepper Content, we’re building the world’s largest content solutions ecosystem, bringing together the very best professional writers and editors to deliver high-quality content for leading enterprises. We are scaling up our operations rapidly, and the Senior Editor (Quality Success Manager) will be responsible for maintaining quality standards and growing our content operations for all projects from a set of clients in the Banking, Financial Services and Insurance (BFSI) industry.

Responsibilities:

On a typical day as a Senior Editor on our team, you will fulfil the following responsibilities:

• Briefing and preparation: Attend briefing sessions with BFSI clients; use your understanding of the BFSI domain and the client requirements to create and refine client briefs; identify and brief the right writers and editors for each project
• Delivery planning and coordination: Work with our Operations team to coordinate deliveries and ensure adherence to timelines
• Creator evaluation and feedback: Evaluate and grade writers' and editors' work, give them regular written and verbal feedback, and flag problematic creators
• Quality control and rework management: Spot-check written and edited assignments; proactively remedy quality issues before client delivery; diagnose and process rework requests from clients; identify and resolve the causes of rework requests
• Escalation management: Address quality escalations as directed by the Managing Editors; attend and document client meetings for escalations
• Team-building: Keep writers and editors engaged with regular feedback and guidance; identify and respond to editors’ and writer’s training needs

Our Ideal Candidate:

To apply for this role, you should fulfil most of the following criteria:

• At least 3 years’ experience in copy-editing, preferably in roles related to content marketing for BFSI organisations
• A solid understanding of banking, finance, insurance, and related domains, gained through your education and/or work experience
• Strong copyediting and proofreading skills, with advanced knowledge of applied grammar and the best practices in content writing
• A clear understanding of content marketing, content writing, and SEO
• Strong team leadership and project management skills
• Some experience in client-facing roles

We are excited to share Pepper's vision and mission with you.

If you fit the criteria and are looking for an exciting opportunity to work with the very best in content operations, we encourage you to apply as soon as possible