Sr. Customer Service Specialist

  • Gurugram
  • Trueblue Inc.

Interested candidates can connect with the Talent Acquisition Team at +91 - 9205588157


WHO ARE WE?


CONNECTING PEOPLE AND WORK


TrueBlue (NYSE: TBI) is a leading staffing, recruiting, and workforce management

company. The company fills individual positions on demand, staffs entire facilities,

and manages outsourced recruiting processes and staffing vendor programs for a

wide variety of clients. The company's specialized workforce solutions meet clients'

needs for a reliable, efficient workforce in a wide variety of industries including--

construction, energy, manufacturing, financial services, pharmaceuticals,

transportation, aviation, and energy. TrueBlue assigns as many as 100,000 people to

work each day, drawing from a database of hundreds of thousands of candidates,

and places more than 250,000 people in permanent positions each year


Role:


In this role, you will be responsible for taking calls in a timely and accurate manner as per the client-specific standard operating procedures. The Sr. Customer Service Specialist works with the process SME and Operations Manager to identify issues, and opportunities for improvement and recommends solutions. The Sr. Customer Service Specialist should be able to perform rule-based transactions with simple calculations. If needed this role may be leveraged across multiple clients.


Essential Duties and Responsibilities:


  • Ensure timely and accurate service delivery as per client standards
  • Ensure consistent productivity & and accuracy performance as per team requirements
  • Prompt response to queries from Internal or External stakeholders
  • Taking ownership of reporting work in the process
  • Review and suggest updates for Standard Operating Procedures
  • Escalate non-compliance issues of process/procedures as per protocol Identify, share, support, and
  • implement operational improvements
  • Ensure compliance with all the reports
  • Inbound Calling/ International Voice Process (B2B)
  • Maintain all documentation/tracking in the applications up to date for the processes
  • Must adhere to Login schedule and Organizational Policies.
  • Must be ready to Work from Office on all 5 days
  • Responsible for call Audits, efficient in onshore connects/Communications
  • Develops training material and documentation for global support in the ongoing environment
  • Maintain and share the various trackers such as escalation Tracker, Client updates tracker, Audit
  • Tracker, etc.
  • Should be able to coach and mentor colleagues
  • Work as a subject matter expert and should be one point of contact for client-related issues/queries
  • Responsible for taking refresher sessions and new batch coaching as and when required


Skills & Qualifications:


  • Graduate in any stream except BCA and B.Tech.
  • 5+ years of experience in International Inbound/ Outbound calls
  • Good written & and verbal communication skills
  • Ability to work 24*7/Rotational shift timings
  • Proficient in computer applications including Excel & Word
Apply now

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