.. lighting plans, specifications and other support documentation and onsite Construction supervision and coordination. Preferred location of work is Mandala's New .. We are seeking dreamers, thinkers, and talented individuals to join us on our journey. Whether you're a seasoned lighting professional or a design enthusiast .. read more
Key Responsibilities:
Client Relationship Management:
· Build and maintain strong, long-lasting relationships with key clients.
· Serve as the primary point of contact for client inquiries, concerns, and escalations.
· Regularly engage with clients to understand their needs, address issues, and provide solutions.
· Conduct periodic business reviews to evaluate performance and identify areas for improvement or growth.
Account Strategy and Development:
· Develop strategic account plans aligned with company objectives and client goals.
· Identify opportunities for account expansion, upselling, and cross-selling of products or services.
· Collaborate with internal teams to customize solutions according to client requirements.
· Proactively identify market trends, competitor activities, and industry developments to anticipate client needs and stay ahead of the curve.
Revenue Generation:
· Meet or exceed sales targets by effectively managing existing accounts and securing new business opportunities.
· Negotiate contracts, pricing, and terms to maximize profitability while maintaining client satisfaction.
· Utilize a consultative sales approach to understand client challenges and offer tailored solutions.
Communication and Collaboration:
· Liaise between clients and internal teams to ensure seamless execution of projects and deliverables.
· Coordinate with marketing, product development, and customer support teams to address client needs and concerns.
· Provide regular updates to senior management on account status, sales performance, and market insights.
Requirements:
· Bachelor’s degree in business administration, Marketing, or related field (MBA preferred).
· Must have 5+ years of experience as a Key Account Manager, preferably in the Fintech/Payment, Gift Cards, Loyalty Programs, Channel Sales Programs, Corporate Gifting, Enterprise Account Management
· Demonstrated success in managing key client relationships and driving revenue growth.
· Strong negotiation, communication, and presentation skills.
· Excellent organizational and time management abilities.