Customer Excellence Lead

About Us W Health has set up India’s first Venture Studio called  2070 Health  an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business. Companies incubated in the last 15 months-  Elevate Now ,  Nivaan Care ,  Reveal Healthtech ,  Role Overview A highly impactful and high visibility role for a person with a combination of right and left brain and will be a direct working relationship with decision makers. The role is highly cross-functional in nature and requires a candidate to be comfortable in dealing with business, product, content, and operations folks. Following are the specifics of the role and responsibilities: Responsibilities: Unravel Consumer insights from various touchpoints: Consumer Calls and Surveys B2B Relations Sales Calls Consumer Journeys Consumer Visits  Ability to drive cross-functional projects to drive one (or more) business objectives: Acquisition Conversion Retention Experience Requirements   Required Skills ·       Create various flow documents (Customer Journeys, BRD, and CLMs) ·       Strong SOP creation and documentation flair ·       Comfort with analysing numbers/measuring impact ·       Cross-Functional Project Management Required Traits: ·       Combination of EQ and IQ; Innate Empathy and Critical Thinking ·       Creative Problem Solving ·       Concise Articulation; excellent Written and Verbal Communication ·       Team Player ·       Coaching aptitude ·       Comfort in ambiguity and a self-starter attitude Required Experience ·       Prior 0 to 1 or early stage faced past start-up experience is Mandatory ·       Strong Preference For People with Healthcare Background ·       Past experience in starting initiatives from scratch