.. maintaining accurate procurement records and documentation. Collaborate with legal and compliance teams to ensure contract compliance. Assist in managing vendor performance and relationships. Stay informed about industry best practices and supplier capabilities. Adapt procurement strategies based on .. read more
Swastik Placement Agency is looking for a friendly and customer-focused Customer Care Expert to join our team. As a Customer Care Expert, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience. This is a fantastic opportunity to work in a fast-paced environment and make a difference in customers' lives.
Responsibilities
Handle customer inquiries via phone, email, and live chat Provide accurate, timely, and professional responses to customer queries Resolve customer issues and complaints in a satisfactory manner Maintain customer records by updating account information and documenting interactions Escalate complex issues to the appropriate departments for resolution Stay up to date with product information, promotions, and company policies Ensure customer satisfaction by going the extra mile to meet their needs and expectations
Requirements
Prior experience in a customer service role Excellent communication skills, both verbal and written Strong problem-solving and decision-making abilities Ability to remain calm and professional under pressure Empathy and patience when dealing with customers Attention to detail and accuracy Proficient computer skills Flexibility to work evenings, weekends, and holidays as needed
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