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Key Responsibilities:
1. Telephony Infrastructure Management:
Design, implement, and maintain internet telephony systems to ensure high availability and call quality.
Manage and optimize cloud telephony services to scale with our growing user base.
Troubleshoot and resolve telephony-related issues to minimize downtime and disruptions.
2. Cloud Expertise:
Utilize AWS services and resources to architect and maintain a resilient telephony platform.
Implement autoscaling and load balancing strategies to handle varying call volumes.
3. Linux Administration:
Manage Linux-based servers and containers that support our telephony infrastructure.
Perform system upgrades, patch management, and security enhancements.
4. Monitoring and Alerting:
Set up robust monitoring and alerting systems to proactively identify and address telephony performance issues.
Continuously optimize monitoring tools to ensure efficient resource utilization.
5. Incident Response:
Participate in on-call rotations to respond to telephony-related incidents and outages.
Work collaboratively with cross-functional teams to resolve issues and prevent recurrences.
6. Documentation and Best Practices:
Document telephony configurations, procedures, and best practices for reference and knowledge sharing.
Stay up-to-date with industry trends and emerging technologies to recommend improvements.
Requirement:
- Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
- Proven experience as an SRE or similar role with a focus on telephony systems.
- Strong expertise in internet telephony technologies (e.g., SIP, VoIP) and cloud telephony solutions.
- Hands-on experience with AWS services and cloud infrastructure.
- Proficiency in Linux system administration and troubleshooting.
- Excellent problem-solving skills and a proactive approach to identifying and addressing issues.
- Experience with monitoring and alerting tools (e.g., Zabbix, Newrelic, Prometheus, Grafana).
- Strong scripting and automation skills (e.g., Python, Bash).
- Knowledge of containerization technologies (e.g., Docker, Kubernetes) is a plus.
- Effective communication skills and the ability to work collaboratively in a team-oriented environment.
- AWS or other relevant certifications are a plus.