Service Now Administrator [T500-**]

• ANSR Global is the leading consulting firm for companies seeking to set up global capability centers (GCCs). It provides a full
• suite of products and services to its clients, including collaborative workspaces, managed services for site support, and talent
• acquisition.
• We partner with our clients to understand their unique business situations and translate them into actionable insights for a
• robust talent strategy for their GCCs. (https://ansr.com/)
• About ServiceNow Practice -
• ANSR, in collaboration with ServiceNow, is revolutionizing service delivery in Global Capability Centers (GCCs). This
• strategic initiative involves co-curating a suite of new products and solutions tailored for the GCCs, leveraging ServiceNow's
• cutting-edge capabilities. The establishment of NOW Centres of Excellence (COEs) in GCCs is a key highlight, comprising
• Consulting and Staff Augmentation Services dedicated to accelerating the setup of these COEs.
• To accelerate the setup of NOW COEs in GCCs, ANSR will be providing advisory and consulting services to build a
• comprehensive business and roadmap for establishing a successful SN COE at the GCC
• ANSR is introducing staff augmentation services for GCCs in India, ensuring flexible capacity and rapid resource
• deployment. This initiative aims to accelerate project delivery and meet dynamic demands efficiently.
• Furthermore, ANSR is committed to building a workforce of high-quality, NOW-trained employees specifically for the
• NOW COEs in GCCs, providing skilled professionals.
• In addition to this, as an internal initiative, ANSR is re-platforming its service delivery to the NOW platform,
• consolidating the entire service portfolio on NOW.
• This strategic shift ensures a connected end-to-end experience for customers, optimizing efficiency and elevating the
• overall service quality.

Job Description:

• We are seeking a skilled and motivated ServiceNow Administrator to join our team. As a ServiceNow Administrator, you will
• be responsible for the configuration, administration, and maintenance of our ServiceNow platform to ensure optimal
• performance and alignment with business needs. You will collaborate with stakeholders to understand requirements,
• implement solutions, and provide ongoing support to ensure the effective utilization of ServiceNow across the organization.

Role and Responsibilities:

• Administer and maintain the ServiceNow platform, including user access, roles, permissions, and configurations.
• Configure and customize ServiceNow applications, modules, forms, and workflows to support business processes
• and requirements.
• Collaborate with stakeholders to gather requirements, analyze workflows, and design solutions that leverage
• ServiceNow capabilities effectively.
• Implement and manage integrations between ServiceNow and other systems, such as LDAP, Active Directory, and
• third-party applications.
• Monitor system performance, troubleshoot issues, and perform regular maintenance tasks to ensure the stability,
• security, and scalability of the ServiceNow platform.
• Provide technical support and assistance to end-users, including resolving incidents, fulfilling service requests, and
• troubleshooting problems related to ServiceNow functionality.
• Create and maintain documentation, including system configurations, technical specifications, and user guides, to
• support training and knowledge sharing.
• Stay current with ServiceNow releases, updates, and best practices, and evaluate new features for potential
• implementation.
• Participate in change management processes, including reviewing and testing updates, patches, and enhancements
• to the ServiceNow platform.
• Collaborate with cross-functional teams, including developers, business analysts, and project managers, to support
• ServiceNow-related initiatives and projects.

Experience and Requirements:

• Minimum of 3 years of experience as a ServiceNow Administrator or similar role.
• Strong understanding of IT Service Management (ITSM) processes and best practices.
• Proficiency in configuring and customizing ServiceNow applications, modules, and workflows.
• Experience with ServiceNow administration tasks, such as user management, security configurations, and system
• maintenance.
• Familiarity with scripting languages, such as JavaScript, HTML, and CSS, for customizing ServiceNow solutions.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) preferred.

Educational Qualification:

• Bachelor degree in Computer Science engineering or certification in related fields