Service Assurance Lead

  • Gurugram
  • Airtel Business

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before’ .


Function : Customer Experience

Job Level: Senior Manager


Purpose of the Job

•Build a one-to-one relationship with the SAM customers based on an understanding of customers, business environment.

•The role involves going beyond brand building for AES products/ services and adding value to AES business by creating a personal, holistic and integrated service experience for the customer.

Key Deliverables

  • the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers.
  • of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance
  • and Deploy Measures to Improve Service Levels
  • & Nurture Relationships with relevant people at Client Organization.
  • opportunities to shore up recurring revenue opportunities







Skills Required

  • Focus and Customer first attitude
  • Commercial, process and Business Awareness
  • and go getter attitude.
  • relationships building & working
  • Communication and Impact
  • and Personal Development.



Educational Qualifications

Engineering degree with MBA (Desirable) or Diploma / Engineering degree.

Work Experience

10+ years of technical operations and Customer Facing experience.