Senior System Engineer

  • Bengaluru
  • Thomson Reuters
Provides highly skilled technical support/delivery capability as senior engineer for the current and future delivery, support, and maintenance of future production services in the technical operations environment. Leads technical and procedural consistency within a team focused on the implementation, service delivery, and support of products, systems, & networks. Leads initiatives for driving down incident rates and working with 1st line operations to improve service recovery times. Leads the implementation process to ensure that all aspects of operability are delivered whilst ensuring that existing service levels are maintained or improved. Complies with operational standards, procedures, and best practice.About the roleRemote management of Windows systems located in various datacenters across the worldLevel 3 – Windows systems administrationRecovering incidents, implementing changes, participate in strategic projectsSystem upgrades such as firmware, OS, application, and security patch evaluation and deploymentCoordination with hardware vendors for hardware related issuesProviding support and assisting other groups in problem resolution.Communicate status updates on incident resolution, Change execution and projects as appropriate.About yourself:TechnicalExtensive (4+ years L3) Windows systems administration experience with Hyper-VWindows server OS knowledge: Windows 2019, 2016, Windows 2012.Experience with high availability and disaster recovery solutions and tools, including working knowledge of high availability (failover) clustering.Working knowledge involving volumes from SAN and NAS and clear understanding of CIFS.Understanding of iSCSI and Fiber ChannelExperience with snapshot technologies such as NetApp Snapshots and SnapDrive/Snapcenter, Nimble StorageHands on experience in resolving system performance issues, root cause analysis and complex problems.Hands on experience with server hardware: HP & Dell Rack mount and Blade servers.Experience with enterprise patch management systems such as IBM Endpoint Manager (IEM).Scripting experience in PowerShell will be an added advantage.Basics understanding of VMWare Virtualization technology.Non-technicalMust have worked in an ITIL compliant environment, worked with change control, incident mitigation, knowledge and problem management processesAnalytical, organization skills and ability to handle multiple tasks under tight deadlinesMust be detail-oriented, have strong analytical and troubleshooting skills, strong communication and documentation skills.Work hours: – 24*7 rotation including night shifts (9pm – 6am), shifts rotated on a monthly basis, total night shift not to exceed 50% of total months in a calendar year. Candidate is required to provide on-call support duties on a rotation basis with other team members.Education: Bachelor’s Degree or equivalentExperience: 4+yrs of relevant experience (see above)Desired Certifications: MCP/ MCSE / MCSA/MCITP/ ITIL foundation. What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connectedWellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.#LI-NP1Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.