.. Demand Forecasting activity for designated global markets Understand forecast models for each individual unit, stress test on inputs and perform RCA for Issues Triage issues / tickets and categorize into H/M/L priority with its own TAT Driving continuous improvement by analysing issues / tickets Help .. read more
Role/Job Title: Channel Manager - Insurance
Place of work: Mumbai
Job Purpose
The role holder has the responsibility to own and drive the product life cycle (for Health Insurance) from high level concept to design to delivery and beyond.It includes managing teams, systems, process and culture amenable to the scale and ensuring consistency of delivery. Role will closely collaborate with Retail team - Product, Operations, Sales, Policies,Compliance for same. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience.
Roles & Responsibilities
'- ldeate on new product specifications basis inputs received from customers ideation posts
'- Manage product life cycle - Customer segmentation and assessment of their needs
'- Responsible for preparing and obtaining business case documents for distribution and internal approvals
'- Regular tracking of all channel performance and ensure adequate support is given to channels from the Vendor/support teams to ensure agreed plans are delivered
- Improve the performance & quality of portfolio through regular monitoring and providing recommendations for course correction to the Product and Sales teams
' - Work with unstructured data to arrive at key insights to drive product mix and sales initiatives through new concept development, training, product advocacy and field management support
' Be ready with solutions for complex system workarounds and ensure readiness before launch
'- Create quarterly themes in collaboration with marketing and distribution to energize distribution and improve case size
'- Create and manage all product literature and marketing collaterals of new product which is consistent with Policy document
Secondary Responsibilities
'-Recommend process changes in order to improve service efficiency and quality across the assigned area
'-Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high quality customer service
'-Leverage in-house synergies through collaboration with internal stakeholders
Managerial & Leadership Responsibilities
'- Attract and retain best-in-class talent for key roles in their reporting structure
Key Success Metrics
'Increased Profitability, Portfolio Quality, Total No. of Customers, Number of Customer Acquisitions