Senior Manager - Payroll Implementation

The Role:

Maintain a deep understanding of the Razorpay payroll products and how their usage can provide value to clients from a variety of sectors, verticals, and departments.

Roles and Responsibilities:

• Define standards, processes, and controls that ensure Implementation, Operations and Client level readiness for transition from implementation to operational production.
• Develop and communicate operational standards that are to be used during implementation that aid in a sustainable operational solution for our client
• Determine methods and tools for validation of implementation configurations by Operations standards.
• Develop client-facing materials that orient and prepare the client for a successful understanding and execution of the transition to operational production, including training, tools, processes, contact lists, escalation procedures, operational performance measures, etc.
• Ensure high levels of customer satisfaction by delivering project schedules and quality objectives
• Effectively identify, manage, resolve and mitigate critical risks and issues impacting the project delivery.
• Work with internal teams to ensure adequate procedures for setting up internal and external systems, tools, and processes as part of the client transition process.
• Act as an escalation point to provide input and approval for exception-based service requirements.
• Define ongoing key performance measures that identify and report on client satisfaction and team performance related to transition activities.
• Continually evaluate and improve transition to service training, documentation, and procedures based on client and team member feedback.
• Interview, onboard, develop and grow talent that continually meets or exceeds job requirements

Mandatory Qualifications:

• End-to-end Payroll knowledge is a must—a thorough understanding of upstream and downstream processes that impact Payroll.
• 10+ years of experience in Indian Payroll Implementation / Process Experience
• Strong in both written and verbal communications
• Highly organized with excellent customer service skills and comfortable in a client-facing environment
• Proven capability to define, document and rollout procedures and processes across multiple departments and groups.
• Graduate or Post Graduate in Accounting/ Finance.
• An overall 10 years of hands-on experience in Payroll transitions for large organizations
• PMP certification will be an advantage