CRM Platform Manager

  • Navi Mumbai
  • Bigul.co

Job Brief

We are currently looking to hire an enthusiastic & driven CRM platform manager to join our team and implement improvements to the CRM processes, propose methods to acquire & retain customers and participate in growth campaigns.


Responsibilities

  • Analyzing data to inform business development and campaigns.
  • Driving CRM initiatives and overseeing execution of campaigns
  • Acting as a liaison between the IT and CRM team to identify consumer segments to be targeted for campaigns.
  • Partnering with different stakeholders to keep them informed about upcoming data management initiatives.
  • Maintaining and improving data management processes and accuracy
  • Working with IT to manage CRM system and data warehousing.


Qualifications

  • A bachelor’s degree or higher in marketing, computer science or related field
  • Minimum experience of 3 years in creating systems and processes for customer lifecycle management and customer success
  • Can work in a fast-paced environment and deliver results on tight deadlines.


Desired Skills .


Knowledge on platforms LeadSquared/ZOHO/Salesforce/HubSpot/Freshworks